Complaint Procedure

We aim to provide a service of the quality that you expect. However, there may be times when you are unhappy with the service you receive, or you may wish to make a suggestion of how we can improve it.

Your complaints and suggestions are important to us. They help us to improve our service, so please let us know your views.
If you have concerns with a particular aspect of our service you can discuss your complaint with management staff in our Customer Service Team on 020 8686 2777 or email at They will try to resolve the problem without you having to make a formal complaint.

If you are not happy with their response, then you can make a formal complaint. The formal complaint procedure has two stages. It would help us if you could provide full details and all references of dates and days.

Stage one
If you are dissatisfied with a particular aspect of our service, please choose from one of the following three options to lodge a formal complaint about any services/ products:

  • Make complaint online via website through feedback form as it is checked and accessible by higher management only.

  • Call at 07872185103 and speak to Marketing Director or send a text on this number. Please make sure you have all relevant details to hand before calling.

  • Alternatively you can write to: Marketing Director, Business Support & Management services, 37 whitefield Avenue, Purley, Surrey, CR8 4BP, United Kingdom

When you submit your complaint please indicate whether you want us to respond by email, post or by telephone. Written replies will normally be sent within 10 working days.

Stage two
We aim to resolve most complaints at the first stage. If you are not satisfied with the management's response then you can complain to Government Agency known as Companies Investigation Branch in one of the following manner:

  • Email:

  • By Post: Companies Investigation Branch, Ground Floor, 21 Bloomsbury Street, WC1B 3QW